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Referring Company FAQs
Mail, courier packages and all hard copy correspondence is to be directed to Richmond Head Office:
#148 – 21300 Gordon Way, Richmond, BC, V6W 1M2.
To support our paperless initiative, we ask that medical/clinical records be transferred to us by a secure document transfer service via We can also receive documents through our own secure document portal. Please email for more information.
Most of our Medical Legal Evaluators have their CV’s available within their profile. Please refer to the Evaluator’s profile on our team page.
Quite often we are booking weeks to months in advance. Please call 604.233.2210 for the most up to date availability for our Medical Legal Services, Community Rehabilitation Services, and other rehabilitation services. Please refer to for your Physiotherapy and/or Clinical Counselling needs.
Client FAQs
Our clinicians are Matheson trained evaluators, and use a combination of standardized tests and work simulation activities to determine your current physical and cognitive abilities and limitations. We believe that the individuals we assess have specific functional demands that are unique and complex. We have lengthy evaluations to understand your level of functioning and the durability of such over a full work day. Our FCE’s are typically one or two days in length, ranging from six to eight hours on the first day, and three to eight hours on the second day. Considering that these evaluations are extensive, we recommend bringing a lunch. All of our seven clinics are located close to restaurants for your convenience.
Our evaluations and assessments are typically on a 1:1 basis, and done in a confidential environment. We do not allow family members or other client representatives attend the evaluation with you.
Physiotherapy FAQ
Initial assessments are 45 minutes in length, during which time a Physiotherapist will take a thorough history and perform an objective exam of the affected area. A treatment plan will then be formulated and implemented with your goals in mind.
Please arrive 10 minutes before your assessment wearing comfortable, loose-fitting clothing. Please bring your Personal Health Number and the following additional information, if needed, for your initial visit:
Extended Health Clients: Please bring your insurance card.
ICBC Clients: Please bring your claim number.
WSBC Clients: Please bring your claim number and date of injury.
No. Physiotherapists are primary health care practitioners who are trained to diagnosis and treat your impairment. We welcome walk-in patients at both our Richmond and Surrey locations.
Yes, we are able to direct bill to all major third-party providers. Please bring your insurance card with you for your initial assessment.
We require a minimum of 24 hours notice for any cancellations or changes to appointments. Patients who provide less than 24 hours notice for a missed appointment will be charged a cancellation fee equal to 50% of the missed appointment fee.

Exceptional People.

Exceptional Service.

Function is our Focus